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Frequently Asked Questions

Q: Where is your showroom?
A: Our beautiful showroom is located in Virginia Beach: 2700 Avenger Drive, Suite 111. Our hours are Mon-Fri 9am-5pm. Weekends by appointment, so if you're traveling to see us, give us a call and we'll be happy to open on the weekend for you provided we are not at a trade show!

Q: How do I order?
A: You may order online through the secure website or you are welcome to call us Toll free at 1-866-861-2323, email: bgo@beadgoeson.com or Fax 1-757-463-5556.

Q: What is the minimum purchase required for wholesale?
A: The minimum purchase is $200 online, in the showroom and at trade shows.

Q: Am I required to meet the $200 minimum purchase every time I order?
A: Yes, please feel free to call us with any questions.

Q: How do I set up my account?
A: Easy! Click "My Account" on the home page (upper right corner), and follow the instructions. Once you've filled out the form you can log in and start shopping.

Q: How big are the beads?
A: To see the dimensions of the beads, please click on the photograph of the bead you are interested in to view the "enlarged" version. Most of the bead sizes are located here!

Q: How long are the Silver Strands?
A: Most strands are 8” in length. “Priced” strands and “Long Strand Only” are around 25” in length. The Thai chain is 25 – 30 inches in length.

Q: Is there a minimum purchase for retail?
A: Yes. There is a minimum purchase of $25 online as well as in our showroom.

Q: How much is shipping and handling?
A: We calculate the cost of your shipping based on the weight and destination of your package plus a small handling charge. We ship UPS Ground, USPS or Fed Ex upon request. We are not responsible for uninsured orders.

Q: What is a Resale Tax ID#?
A: If you re-sell your merchandise, you will need a Resale License issued by your state agency. Please consult your tax agency for more information. We require a resale tax # to sell you merchandise at Wholesale prices.You may fax a copy to us at 1-757-463-5556.

Q: How soon will I receive my order?
A: Most orders are processed within 2-3 business days and sometimes sooner. There may be a delay if the order is placed during one of our show dates. Please let us know if you are on a deadline.

Shipping Policy

We ship most orders USPS Priority Mail or UPS Ground. FedEx is available upon request.

COD: We can ship COD, but do require a money order or cashier's check from new customers. Note: UPS charges an additional $9.00 fee for all packages shipped COD.

Returns

If you are not satisfied with your order, please call us immediately for a Return Authorization.

Please include a copy of your invoice and packing slip when returning items.

All returns and exchanges received after 10 days from the date you receive them will be charged a 15% restocking fee.

All items must be in resalable condition. Strand items must be uncut.

Credit will be applied to your account for use towards future purchases.

No credit card refunds will be given.

No returns will be accepted after 30 days from the date of the invoice.

Prices subject to change without notice.

NO returns will be accepted on items purchased from a cash or carry trade show. Thank you!