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Frequently Asked Questions
Frequently Asked Questions
Q: Where is your showroom and what are your business hours?
A: Our showroom is located in Virginia Beach: 2700 Avenger Drive, Suite 111. Hours are Mon-Fri 10am-5pm. If you're traveling to see us, give us a call and we'll be happy to work with your schedule provided we are not at a trade show!
Q: What is the minimum purchase required for wholesale?
A: The minimum purchase is $200 online, in the showroom and at trade shows.
Q: Am I required to meet the $200 minimum purchase every time I order?
A: Yes, please feel free to call us with any questions.
Q: Is there a minimum purchase for retail?
A: Yes. There is a minimum purchase of $25 for online sales only.
Q: How do I order?
A: You may order online through the secure website or you are welcome to call us at 757-463-5552 or Toll free at 1-866-861-2323, email: firstname.lastname@example.org or Fax 1-757-463-5556.
Q: How do I set up my account?
A: Easy! Click "My Account" on the home page (upper right corner), and follow the instructions. Once you've filled out the form you can log in and start shopping.
Q: How big are the beads?
A: To see the dimensions of the beads, please click on the photograph of the bead you are interested in to view the "enlarged" version. Most of the bead sizes are located here!
Q: How long are the Silver Strands?
A: Most strands are 5 or 8 inches in length. “Priced” strands and “Long Strand Only” are around 25” in length. The Thai chain is 25 – 30 inches in length.
Q: How much is shipping and handling?
A: We calculate the cost of your shipping based on the weight and destination of your package plus a 15% handling charge. Shipping defaults to $7.50 on the website but is not necessarily your shipping cost. We ship UPS Ground, USPS or Fed Ex upon request. We are not responsible for uninsured orders.
Q: What is a Resale Tax ID#?
A: If you re-sell your merchandise, you will need a Resale License issued by your state agency. Please consult your tax agency for more information. We require a resale tax # to sell you merchandise at Wholesale prices.You may fax a copy to us at 1-757-463-5556.
Q: How soon will I receive my order?
A: Most orders will ship within 1-3 business days. There may be a delay if the order is placed during one of our show dates. Please let us know if you are on a deadline. We do our best to ship quickly. We always ship with care and respect for our products.
We ship most orders USPS Priority Mail or UPS Ground. FedEx is available upon request.
COD: We can ship COD, but do require a money order or cashier's check from new customers. Note: UPS charges an additional $10.00 fee for all packages shipped COD.
Please let us know if you have a preference for shipping courier or if you need overnight, 2-day, or 3-day shipping.
We accept Visa, MasterCard, Discover and American Express. Please include the expiration date, security code and billing address.
If you are not satisfied with your order, please call us immediately for a Return Authorization.
Please include a copy of your invoice and packing slip when returning items.
All returns and exchanges received after 10 days from the date you receive them will be charged a 15% restocking fee.
All items must be in resalable condition. Strand items must be uncut.
Credit will be applied to your account for use towards future purchases.
No credit card refunds will be given.
No returns will be accepted after 30 days from the date of the invoice.
Prices subject to change without notice.
NO returns will be accepted on items purchased from a cash or carry trade show. Thank you!